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Our Shipping Policy
All orders are shipped from Northern California via U.S. Postal Service (USPS) unless otherwise requested. Please be aware that special orders may take more time to process which may cause a shipment delay. Displayed shipping charges are for USPS delivery within the 48 Continental United States only. An additional cost for shipping will be charged for orders being shipped outside this area and/or for express service. Please call or e-mail us for scheduling express service and for more information on shipping costs. Please include your shipping address and zip code when calling or e-mailing to ensure proper calculations of shipping costs.
Our Return Policy
Items may be returned within the first 30 days after the order was placed. A Return Merchandise Authorization number (RMA#) is required for any returned merchandise. The RMA# needs to be clearly marked on the outside of the shipping box for merchandise returns or they will be refused. An RMA# is valid for 30 days. Pela Photography and Pela Computer Services does not track expired RMA#’s.
Please contact us for an RMA# if you are planning on returning any merchandise.
You must ensure that merchandise is returned to receive proper credit or replacement.
Freight on merchandise being returned to Pela Photography or Pela Computer Services is to be prepaid. Pela Photography and Pela Computer Services will not accept any non-prepaid deliveries.
Damaged Shipments:
Your product should arrive in good condition. However, if you receive a product which is in damaged condition, please contact us. We will be happy to send you a replacement – usually at no charge.
When contacting us, please provide the following information:
Order Number.
Item ID and Description.
Description of damage or defect. Please provide as much detail and be as specific as possible.
Your request for the replacement of a product must be submitted within five business days of delivery. All damaged items must be returned in order to process a credit or replacement of said item. We do not issue credits for unauthorized returns or non-returned items.
Refusals:
We will not be liable if you order the wrong product. We provide product description and a photo (whenever possible) so that you can make an educated buying decision. If a delivery is refused due to customer error, the purchase price of the product(s) will be refunded, minus a 20% restocking fee and if applicable, minus any freight costs and any handling fees.
If the package arrives damaged:
It is best to REFUSE the package from the carrier attempting delivery. If you accept a damaged package, please make sure it is noted on the carrier’s delivery record in order for us to file a damage claim in the event that the actual product is also damaged.
Save the merchandise AND the original box with the packing material it arrived in. Notify us immediately to arrange for a carrier inspection and a pick up of the damaged merchandise. If you do not notify us of damaged goods within the first five days of arrival, our regular return policy will override any claim of damage.
In the event that we make a shipping error, we will arrange for a carrier to come to your location and pick up the merchandise.
Missing or Lost Items
We use the most reliable shipping methods available. Some packages may be delayed or lost for reasons out of our control. Please allow three business days beyond the anticipated delivery date before contacting us with any lost or missing shipments.
Thank You for shopping at Pela Photography and Pela Computer Services |
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